Head Office Says It's Done. The Shelf Disagrees.The PDF was sent. The photo was posted. Somebody marked it done. The promotion is still wrong in the window. Operations · 8 Sept 2026 · 4 min read
Your ERP Owns Your CXClear ownership of stock, price and order status matters more than a new front end.Operations · 2 Sept 2026 · 3 min read
Flush BusinessYou can subscribe to your bed, ring and recovery. The toilet was always next. The sensor works; the business still has to make people care.Commerce · 27 Jun 2026 · 14 min read
Your Customer Problem is a Persona ProblemMost businesses that fail don't fail because they never had a persona. They fail because they had one and quietly walked away from it.Commerce · 21 Jun 2026 · 13 min read
Barry's Job Just Got Replaced By An E-Ink ScreenPhysical retail can finally see the shelf. The problem is that pricing, traffic, loyalty and loss prevention still think they are looking at different stores.Commerce · 16 Jun 2026 · 14 min read
Shopify vs Magento vs Commercetools vs WooCommerce vs BigCommerce vs ...Yes I am going to make you read all of it. Commerce · 10 Jun 2026 · 15 min read
Self Service B2B Is A LieSelf-service in B2B is almost never self service. It's a portal skin stretched over manual operations.Operations · 19 Apr 2026 · 15 min read